Use the Resident Portal for ACH/e-check (preferred). Card payments may be available and can include a processing fee. We do not accept cash in the office.

Click “Forgot Password” on the portal login. If you still can’t access it, email office@gasproperties.com with your name, unit address, and phone.

Submit routine requests in the Resident Portal (attach photos if possible). For urgent issues (major leak, no heat, electrical hazard), call (614) 263-2665.

Active water leaks, no heat (in season), electrical hazards/sparks, gas smell, flooding, or security risks. For life-threatening issues, call 911, then notify us.

Emergencies: same day. Urgent: within 24 hours. Routine: typically 24–72 hours, depending on parts and scheduling.

Campus leases commonly begin August 14 at 12:00 PM (noon) unless your lease states otherwise. Your lease controls.

Keys are issued at move-in per your lease. During office hours we can assist with lockouts; after-hours lockouts may incur a service fee.

Most units are tenant-paid. Some buildings include water (and a few include gas for hot water). Check your listing or lease for specifics.

Many units are pet-friendly with approval, fees, and/or a deposit. Breed/weight restrictions may apply. Please ask before applying.

Not without written landlord approval. Contact us for the process and any applicable fees.

Some properties include off-street parking (sometimes tandem). On-street parking may require a city permit. Vehicles parked improperly may be towed—always follow posted signage.

Some buildings offer coin-op laundry rooms; others include in-unit washer/dryer. See your unit’s page or ask us.

Smoking and vaping are not permitted inside units or common areas. Use designated outdoor spaces and dispose of waste properly.

Ship to your name and unit. We are not responsible for packages left in common areas; consider delivery lockers when possible.

We handle lawn care and common-area snow removal. Residents should keep steps/porches safe between service visits.

We typically start renewals in the fall for the next academic year. Watch your email/portal for offers and deadlines.

Apply online from the property page. Approvals may require income verification and/or a co-signer. We’ll email next steps (lease, deposit, ID).